In the US, consumers reign supreme. American retailers understand their customers and use data to influence what they buy, what they pay, and when they return for more. With more than 68 percent of the …
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Musings on Patient Safety, Processes, and HIT
Information technology systems are evolving. The goal is to use healthcare information technology to identify the best care processes and use the technology to ensure that these best processes are utilized worldwide.
Continue readingEMRs: Are We There Yet?
Despite the evolution and investment in EMRs over the past five decades, little evidence exists that all this digitization is making a difference in quality, safety, or cost.
Continue readingClinical Trials, Genetic Testing, and Personalized Medicine
Rather than considering patient information, and in particular genetic testing results, as private property to be used for private good, perhaps it is time to think of our population’s medical information as private property, owned and controlled by the patient, to be used for public good.
Continue readingWhy HIT Tools Can Help Organizations Navigate the Challenges of Growth
With the advent of EMRs and other sophisticated clinical and administrative HIT systems, each transferred patients comes with an exponentially larger set of patient data, much of it extremely valuable to receiving hospitals and their clinical staff trying to effectively and efficiently manage the limited resources available to treat these very complex patients.
Continue reading3 Ways to Improve Return on IT Investment
he ACA evolved from tough negotiations among all healthcare stakeholders.
Continue readingUsing Patient Acuity to Drive Healthflow
Creating a particular healthflow process requires stringing together various healthcare tasks, both clinical and administrative, to achieve a desired outcome in the most efficient manner possible.
Continue readingPutting the Patient in CRM
Linking a care delivery episode to a patient’s perception of delivered services offers a view of how successfully an organization is satisfying the needs of patients.
Continue readingRelationships Matter
Patients with sub-par experiences often post negative comments on one or more social media platforms to express their dissatisfaction. These posts then form the building blocks for a provider’s online reputation.
Continue readingProperly Staffing Our Organizations With Nurses?
Fortunately, the expansion in the use of electronic medical records provides the clinical content data that can help accurately drive patient acuity scoring.
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