Data collection and its use surrounds us. Our mobile phones trace where we live, work, buy our groceries, and visit friends. Today’s trip to some online shopping sites shows me ads for puppies (my children …
Continue readingBelieving is Seeing
Tag: consumerism
Why Reform Legislation Won’t Solve Healthcare’s Ills
To best understand the failures of the bill, it is important to understand its shifting of incentives that were modified by ACA.
Continue readingHow to Keep Score
Although it is obvious that the difference between a 90-point and 89-point wine is insignificant, and the higher-scored wine may potentially be inferior depending on our intended use, the price difference to the consumer for the higher-scored wine can easily exceed $30.
Continue readingPutting the Patient in CRM
Linking a care delivery episode to a patient’s perception of delivered services offers a view of how successfully an organization is satisfying the needs of patients.
Continue readingRelationships Matter
Patients with sub-par experiences often post negative comments on one or more social media platforms to express their dissatisfaction. These posts then form the building blocks for a provider’s online reputation.
Continue readingThink Like a Retailer
The sophistication of data collection and analytics tools for tracking consumer behavior expanded with technological advancement and broader distribution of consumer technology.
Continue readingLeverage Clinical Decision Support
Good clinical decision support tools can improve outcomes and cut costs. However consumerism evolves, it will surely play an important role in the delivery of health care. Only organizations that adjust to this sea change, through innovation and emphasis on consumer issues, will survive.
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