Articles, PSQH September 28, 2019

Digitally Driven: Link Technology to Process Change

by Barry P Chaiken, MD

There are essentially two types of dashboards: point analytics dashboards and surveillance dashboards. Point analytics dashboards, sometimes described as ad-hoc analytics reports, focus on examining data to identify the potential cause of an unwanted outcome. They allow organizations to investigate an out-of-control process and identify potential actions to correct the process and improve outcomes. These dashboards are situated outside normal workflow and are brought into use only when required. Surveillance dashboards offer organizations a means to monitor processes and identify areas requiring staff attention. They fit within staff workflow and are used
regularly to track results delivered by one or more processes.

Excerpts from Digitally Driven: Link Technology to Process Change. PSQH, Summer/Fall, 2019

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