When in Crisis Mode, Let Everyone Follow the Data

During normal times, managers often make decisions based on their knowledge and experience; analysis of data to varying degrees informs that decision-making process. Circumstances change at an easily manageable pace, errors in judgment can be corrected, and the impact of those poor choices is often insignificant. During a healthcare crisis, however, the cost of being wrong is exponential.

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Let’s Be Careful Out There

We have two choices to crush this pandemic: 1) Vaccination of a large percentage of our population, and 2) Herd immunity. The responsibility of all of us in healthcare is to follow the science, share what we know with the public, and be careful in how we do so.

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Phase 2: Next Stop on Provider Road to Recovery

In Phase 2, businesses expand their services and modify their business practices (e.g., limited seating in restaurants). The COVID-19 disease incidence rate will plateau with a steady number of new cases reported daily. Although researchers are hard at work, we will not have a meaningful treatment or vaccine. As we enter Phase 2 of the pandemic, provider organizations should adjust to the changes in healthcare delivery to take advantage of the opportunities presented.

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Provider Road to Recovery: Phase 1

To survive, provider organizations must quickly restore their previous revenue streams while preparing for the potential next waves of the pandemic. Successful recovery for these organizations is not represented by a return to the old ways of providing services.

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