Delivering patient-centered care requires all professional involved in the care delivery to change what they do and how they do it.
Continue readingWorking Collaboratively to Enhance the Patient Experience
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Living and Working in Two Worlds
“It’s human nature to initially place “new” technologies into old behaviors since we have no other frame of reference.”
Continue readingHow to Keep Score
Although it is obvious that the difference between a 90-point and 89-point wine is insignificant, and the higher-scored wine may potentially be inferior depending on our intended use, the price difference to the consumer for the higher-scored wine can easily exceed $30.
Continue readingPutting the Patient in CRM
Linking a care delivery episode to a patient’s perception of delivered services offers a view of how successfully an organization is satisfying the needs of patients.
Continue readingAccurately Predicting the Future
While healthcare information technology bombards clinicians with ever increasing patient data, it generally fails to offer clinicians tools and solutions that help them utilize this data effectively.
Continue readingJoin the Fight to Defeat Cancer – 2015
Our 2015 is off to a good start. Helen, Davina, Art, Lynne, Mike, and Suzanne are doing well, Things are stabilizing while the medical community marches on discovering precision medicine approaches to cancer. Although we …
Continue readingPatient Driven Staffing Levels
On average, hospitals devote close to 70 percent of their budget to labor costs. Until robots replace humans in the delivery of patient care, selection of the proper skill mix and number of nurses remains a significant factor that determines cost in provider organizations.
Continue readingSquare Peg – Round Hole Problem
Rapid adoption of EHRs has been hindered by a variety of factors, including a fragmented marketplace, changing federal incentives, provider uncertainty about the regulatory landscape, and the striking lack of interoperability between systems.
Continue readingStrategic Operational Plans
Standing up in a canoe is hard enough. Standing up in two canoes with one foot in each while traveling through Class 4 rapids is mind-boggling. Class 4 rapids are defined as “intense, powerful but …
Continue readingGetting Ahead
Cloud-based applications maintained by vendors offer significant advantages in cost of ownership by eliminating the cost of upgrades, providing immediate access to the latest versions of applications, and reducing the costs associated with maintaining hardware.
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