With great risk, many organizations are choosing a “bad jobs” strategy to address labor costs. Rather than retain experienced staff at higher wages, organizations take steps to encourage the departure of high-paid, experienced nurses to be replaced with less expensive and skilled substitutes.
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Delivering patient-centered care requires all professional involved in the care delivery to change what they do and how they do it.
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Linking a care delivery episode to a patient’s perception of delivered services offers a view of how successfully an organization is satisfying the needs of patients.
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On average, hospitals devote close to 70 percent of their budget to labor costs. Until robots replace humans in the delivery of patient care, selection of the proper skill mix and number of nurses remains a significant factor that determines cost in provider organizations.
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Rapid adoption of EHRs has been hindered by a variety of factors, including a fragmented marketplace, changing federal incentives, provider uncertainty about the regulatory landscape, and the striking lack of interoperability between systems.
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Patients with sub-par experiences often post negative comments on one or more social media platforms to express their dissatisfaction. These posts then form the building blocks for a provider’s online reputation.
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Although information technology cannot replace the staff delivering care to patients, it can assist organizations in choosing the best talent available, help develop that talent, and determine the best way to utilize the skills of these professionals.
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In many ways healthcare is like a symphony orchestra. Although information technology can enhance care planning, assist in medication administration, and reduce duplicative testing, it cannot replace the people required to deliver care services to patients.
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Fortunately, the expansion in the use of electronic medical records provides the clinical content data that can help accurately drive patient acuity scoring.
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Rather than think this consumer engagement only benefits the companies deploying the technology, consumers embrace these new processes because they also obtain benefits from doing so.
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