Getting Ahead

March 20, 2015
Person touching tablet with laptop in background

Cloud-based applications maintained by vendors offer significant advantages in cost of ownership by eliminating the cost of upgrades, providing immediate access to the latest versions of applications, and reducing the costs associated with maintaining hardware.

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Relationships Matter

January 20, 2015
Two children walking together

Patients with sub-par experiences often post negative comments on one or more social media platforms to express their dissatisfaction. These posts then form the building blocks for a provider’s online reputation.

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Still Babbling

January 19, 2015
Word "blah" in multiple colors on a purple background

The problem of poor interoperability did not suddenly appear in the hot Washington summer of 2014. It has existed for several years; I called it out in an article published in this journal at the end of 2013.

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Think Like a Retailer

November 20, 2014
Hundreds of photos of people in a mosaic design

The sophistication of data collection and analytics tools for tracking consumer behavior expanded with technological advancement and broader distribution of consumer technology.

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A Symphony of Evidence-based Staffing

September 20, 2014
Orchestra on a stage

In many ways healthcare is like a symphony orchestra. Although information technology can enhance care planning, assist in medication administration, and reduce duplicative testing, it cannot replace the people required to deliver care services to patients.

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